Chalet Chopok s.r.o.

General terms and conditions

These general terms and conditions of Chalet Chopok s.r.o. ("CHCH"), Dvořákovo nábrežie 8, 811 02 Bratislava, Slovak Republic apply to all legal relationships entered into by CHCH in the course of its business activities.

1. Booking

1.1. A booking is concluded between CHCH and the person completing and signing the booking form, who must be over 18 years of age ("You"). All correspondence with CHCH must be addressed to: Chalet Chopok s.r.o., Dvořákovo nábrežie 8, 811 02 Bratislava, Slovak Republic or Chalet Chopok – branch, Demänovská Dolina 158, Slovak Republic. Correspondence addressed to CHCH may also be sent by e-mail to: concierge@chaletchopok.sk

1.2 The agreement between You and CHCH, constituted by the signed Chalet Chopok booking form, is in all circumstances governed by these general terms and conditions, which are deemed an integral part of the Chalet Chopok booking form, unless expressly agreed otherwise in writing.

1.3 To secure Your booking, a deposit payment or payment in full must be made no later than 30 days before Your arrival. Your booking is deemed secured only once the deposit payment has been received and an invoice confirming the deposit payment has been issued.

1.4 The booking price includes only the items listed below. Any further items or services will be offered and charged separately.

The booking price includes the following services:

  • Wireless internet access
  • Bed linen and towels on arrival
  • Welcome and assistance by our staff
  • Assistance from the concierge team before arrival and throughout your stay
  • Daily housekeeping
  • Daily breakfast
  • Change of bed linen and towels mid-week
  • Cleaning on departure

1.5 Please note: no discounts are granted for unoccupied beds (places) in the chalet.

2. Changes by You

2.1 Any changes concerning the services provided by CHCH must be confirmed in writing and signed by You or by any authorised member of Your party (i.e. another person who will be staying with You in the chalet). Such changes take effect on the day of their delivery to CHCH. You also agree to reimburse CHCH for all reasonable expenses incurred in connection with these changes to the services requested by You and confirmed in writing.

2.2 Once a booking has been confirmed, CHCH will not be able to accept a change of dates of the confirmed booking. If You arrive for Your stay and occupy the chalet during the booked period and wish to shorten the booking to a shorter period, this will not reduce the booking price, nor will You be granted a discount.

3. Cancellation by You

3.1 Any cancellation of a booking takes effect on the day on which written or e-mail notice of cancellation is delivered to CHCH (hereinafter the "cancellation notice"). Upon any cancellation of a booking, You will be liable to CHCH for a cancellation fee calculated from the booking price (the cancellation fee is defined below in clause 3.2 with regard to the period in which the cancellation notice was delivered to CHCH). Depending on the extent to which You have paid the booking price or the full price of the stay, a proportionate amount will be refunded to You (i) from the booking price paid to CHCH, or (ii) from the full price of the stay, after deduction of the cancellation fee (see clause 3.2 below).

3.2 For the purposes of the cancellation referred to above, the amount of the cancellation fee (hereinafter the "cancellation fee") is set out below:

  • a) a cancellation notice delivered to CHCH 29 days or more before arrival results in a cancellation fee of 0% of the total booking price;
  • b) a cancellation notice delivered to CHCH 28 – 14 days before arrival results in a cancellation fee of 40% of the total booking price;
  • c) a cancellation notice delivered to CHCH 13 – 8 days before arrival results in a cancellation fee of 80% of the total booking price;
  • d) a cancellation notice delivered to CHCH 7 – 0 days before arrival results in a cancellation fee of 100% of the total booking price.

3.3 Depending on the reason for cancellation, You may claim reimbursement of the cancellation fee from Your insurer in accordance with the terms of Your travel insurance policy.

3.4 Please also note that any further services which CHCH may have booked at Your request are not subject to these cancellation terms but to the cancellation terms of the individual service providers. You hereby also agree to indemnify CHCH for all costs and/or expenses incurred by it in connection with the cancellation of such services on Your behalf, regardless of whether these services are cancelled in connection with the cancellation of Your booking or independently of the cancellation of the booking, on Your instruction.

3.5 CHCH is not responsible for weather and snow conditions; therefore any cancellation of a booking due to adverse weather or lack of snow is subject to our standard cancellation terms and the cancellation fee set out above.

4. Changes by CHCH

4.1 CHCH reserves the right to make changes to Your booking (other than changes to the booking dates) before and after the booking has been made. A change made before Your arrival which is deemed significant, despite reasonable care on the part of CHCH (for example a change of accommodation), entitles You to cancel the booking should You so decide. If You cancel the booking under such circumstances, You will receive full compensation (excluding any further services).

4.2 CHCH is not liable for any expenses, costs or losses incurred by You as a result of any change. CHCH will not provide any refund if it is forced to change a booking due to circumstances caused by force majeure. Such circumstances include, among others, war or threat of war, riots, civil unrest, terrorism, industrial accidents, natural disasters, fire, technical problems, adverse weather, government measures and similar events beyond the control of CHCH.

5. Cancellation by CHCH

5.1 CHCH reserves the right to cancel a booking for the dates You have booked in all cases caused by force majeure. Should such a case arise, You will be offered another suitable alternative date or the full booking price will be refunded.

5.2 If You fail to pay the booking price or other fees by the due date, we reserve the right to cancel Your booking (unless agreed otherwise in writing), and this will be treated as a cancellation of the booking by You.

5.3 CHCH is entitled to cancel Your booking without compensation for damages or any other compensation if:

5.3.1 You fail to respect the payment deadlines (for example payment of the balance, security deposit, etc.);

5.3.2 You as a guest, or Your visitors (guests), breach these general terms and conditions of CHCH;

5.3.3 the size of the party in residence exceeds the number agreed in the booking form;

5.3.4 You have provided misleading or false information, e.g. regarding the identity of the guests, the nature of the celebration, etc.

6. Liability

6.1 Under these general terms and conditions, You agree to guarantee payment for chargeable services provided by CHCH which are requested by You and/or any member of Your party before and during the stay.

6.2 You also undertake to treat the property of the chalet with care and due respect. CHCH is entitled to compensation for any damage caused by You and/or any member of Your party, including subsequent repair and cleaning. Conduct which CHCH deems unacceptable will result in the termination of Your stay, and You will not be entitled to a refund, compensation or reimbursement of costs and/or expenses incurred by You as a result of such termination of Your stay.

6.3 It is Your responsibility to provide information in writing about any allergies You or any member of Your party may have. If You fail to provide such information, CHCH bears no liability for allergic reactions.

7. Health, travel documents and visas

7.1. It is Your responsibility to ensure that Your travel documents are in order before travelling. CHCH accepts no liability for losses or inconvenience caused by Your failure to secure travel documents with reasonable care.

7.2. Clients from EU member states are advised to hold a valid identity card or passport throughout the stay, or for at least six months after returning home.

7.3 Clients from non-EU states or third-country nationals travelling to the Slovak Republic are advised to contact their consulate in the Slovak Republic or to consult the website of the Ministry of Foreign and European Affairs of the Slovak Republic: mzv.sk.

8. Transport

8.1 Unless agreed otherwise, it is Your responsibility to arrange Your travel itinerary and the logistics of Your journey to the chalet. Before Your arrival, please inform CHCH of Your arrival time so that we can arrange Your welcome and accommodation.

8.2 CHCH is not liable for delayed or cancelled flights/trains and/or for the loss and/or destruction of travel documents. You will not be entitled to a refund, compensation or reimbursement of costs and/or expenses incurred by You as a result of not using the full stay or arriving late at the accommodation.

9. Complaints

9.1 In the event of any dissatisfaction during Your stay, please address Your complaint to the CHCH manager without delay. If Your issue cannot be resolved on the spot, You must inform CHCH of Your complaint in writing or by e-mail within 30 days of the date of Your return, so that we can examine all the circumstances relevant to any entitlement to compensation.

10. Payment

10.1 On request, CHCH or its suppliers directly will purchase selected goods on Your behalf before and during the stay, and/or provide You with further goods and services. For the purpose of these purchases, Your credit card details may be requested as a guarantee of payment before arrival. Please note that all such purchases must be paid in full no later than at the end of Your stay.

11. Security deposit

11.1 The details of Your valid credit card will be requested for the purposes of a security deposit upon Your arrival at the chalet. No payment will be taken from the card unless CHCH suffers loss/damage or incurs expenses in providing the services You request, and/or such losses/damage or expenses have not been settled upon Your departure, and/or unless we receive Your instruction to charge Your credit card for the services You request from us.

12. Skiing with CHCH

12.1 It is Your personal responsibility, and that of every member of Your party, to carefully consider and assess the suitability of the area in which You ski.

12.2 It is recommended that You and all members of Your party taking part in winter sports hold adequate insurance.

13. House rules of the chalet

13.1 Animals

13.1.1 No animals are permitted without the prior written consent of CHCH. A copy of the Standard rules and conditions for stays with animals will be sent to You together with the written consent granted by CHCH.

13.1.2 As part of granting this written consent, CHCH will also require an increased security deposit for any damage caused by the animal and a fee for cleaning after the animal. If we find that an animal is present in the chalet without the prior written consent of CHCH, CHCH or its staff will be entitled to refuse all guests entry to the chalet without compensation for damages or any other compensation.

13.2 Smoking

13.2.1 Smoking is strictly prohibited in the chalet. If smoking occurs in the chalet, the guests are obliged to pay an additional cleaning fee of 500 EUR.

13.3 Capacity of the chalet

13.3.1 The maximum capacity of the chalet is 10 persons and is stated on the website and in the booking form. The maximum capacity of the chalet may not be exceeded unless exceeding it has been approved by CHCH in writing.

13.3.2 The chalet and its facilities may be used only by the persons listed in the booking form, unless agreed otherwise with CHCH in writing. No party may be held in the chalet, and no persons (guests) other than those listed in the booking form may be invited to be entertained or to spend the night in the chalet without the prior written consent of CHCH. Where CHCH grants its consent, CHCH reserves the right to charge a surcharge for the services so provided.

13.3.3 If the number of guests exceeds the maximum capacity of the chalet, CHCH reserves the right to refuse entry to the chalet to the additional guests, or to terminate the stay of the guests in the chalet without refund.

13.4 Use of the chalet

13.4.1 You may use the chalet only for the purpose for which it was provided to You (accommodation). During the stay, it is prohibited to use the premises of the chalet for any commercial purpose (photography, seminars, large parties, etc.) unless expressly agreed with CHCH in writing.

13.5 Under these general terms and conditions, You agree to respect and comply with all house rules of the chalet, including those of which You may be additionally notified, as well as the rules set out in the information pack provided to You on arrival.

14. Personal data protection

14.1 CHCH fully respects the confidential nature of the personal data provided to it. CHCH processes Your personal data, or the personal data of any member of Your party, in accordance with Act No. 18/2018 Coll. on personal data protection and on amendments to certain acts, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR). Personal data are used in particular for accounting operations, the issuing of tax documents, the identification of cashless payments and customer administration. Further details are set out in the document Privacy policy.

15. Governing law

15.1 These general terms and conditions are governed by the law of the Slovak Republic.

15.2 The law of the Slovak Republic governs the legal relationships between CHCH and You or any member of Your party even if You or any member of Your party are not a citizen of the Slovak Republic or are not resident in its territory.

15.3 All disputes between CHCH and You or any member of Your party will be decided by the competent courts of the Slovak Republic in accordance with the generally binding legal regulations of the Slovak Republic.

16. Cookies

16.1 CHCH uses cookies in order to track the preferences of prospective clients and to optimise the performance of its business activities accordingly. Cookies are small "files" stored on the hard drive which simplify navigation and ensure a high level of user comfort on the CHCH website. Cookies may be used to measure traffic to the CHCH website.

16.2 The use of cookies may be deactivated in the internet browser.

These general terms and conditions of CHCH apply to all CHCH bookings unless expressly agreed otherwise with CHCH in writing. CHCH bookings may be fulfilled through cooperating subcontractors.

These general terms and conditions of CHCH are published on the CHCH website, and CHCH reserves the right to amend or supplement them at any time.

These general terms and conditions of CHCH were drawn up in the Slovak language and translated into English for English-speaking clients. In the event that the English version of the general terms and conditions differs from the Slovak version, the Slovak version prevails.